Last Updated: September 2025
Welcome to By Sophie Leigh. By booking services, attending appointments, or engaging with our website and email list, you agree to the following terms and conditions. Please read carefully before confirming your booking.
1. Bookings & Payments
All bookings are confirmed once a non-refundable deposit is received.
The remaining balance must be paid in full prior to, or on, the day of service (unless otherwise agreed in writing).
For bridal bookings, a signed contract and deposit are required to secure your date.
2. Cancellations & Rescheduling
Full payment of service is required for all cancellations made within 24 hours of the confirmed appointment.
Cancellations made less than 30 days before the booking date will forfeit all payments made.
Rescheduling is subject to availability and may incur additional fees.
In the unlikely event that Sophie is unable to attend due to illness or emergency, a qualified replacement artist will be offered, or a refund provided.
3. Travel & Call-Out Fees
Travel within Perth metro is included unless otherwise specified.
Travel outside Perth metro will incur an additional fee, calculated at the time of booking.
Parking, tolls, and accommodation (if required for early/remote weddings) are the client’s responsibility.
4. Client Responsibilities
Clients must ensure they arrive on time and with clean, makeup-free skin.
For bridal parties, all members must be present at the agreed start time to ensure services are completed on schedule.
Allergies or skin sensitivities must be disclosed prior to the appointment. By booking, clients acknowledge that By Sophie Leigh cannot be held responsible for any allergic reactions that may occur.
5. Photography & Marketing
Sophie may capture photographs or short videos of the final makeup look for use in her professional portfolio, social media, or marketing.
Clients who do not wish for their image to be used must notify Sophie in writing before the appointment.
6. Liability
By Sophie Leigh is not liable for any indirect, incidental, or consequential damages arising from services provided.
Makeup application results may vary depending on skin type, condition, and environmental factors.
7. Governing Law
These terms are governed by the laws of Western Australia. Any disputes will be subject to the jurisdiction of Western Australian courts.
Last Updated: September 2025
By Sophie Leigh respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you engage with our services or subscribe to our marketing.
1. Information We Collect
We may collect the following personal information:
- Name, email address, phone number, and event details (via booking forms)
- Billing and payment information (securely processed via our booking system)
- Skin type, allergies, or sensitivities relevant to makeup application
- Social media handles or images (if shared voluntarily)
2. How We Use Your Information
We use your personal data to:
- Confirm and manage bookings
- Provide tailored makeup services
- Send relevant updates, offers, and beauty insights via email marketing
- Improve our services and customer experience
3. Marketing & Communications
By joining our email list, you consent to receiving updates, tips, and offers.
You may unsubscribe at any time via the link at the bottom of our emails.
4. Data Storage & Security
All data is stored securely in our booking software and marketing platforms (such as Timely and FitScale OS).
We take appropriate technical and organisational measures to prevent unauthorised access.
5. Sharing of Information
We do not sell, rent, or trade your information to third parties.
Information may be shared only with trusted third-party providers necessary to deliver our services (e.g. payment processors, booking platforms).
6. Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
7. Cookies & Website Usage
Our website may use cookies to improve browsing and analytics.
You can manage cookie preferences via your browser settings.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 [email protected]
📍 Perth, Western Australia